Return Policy Page

Fiza Noor Return Policy

Return Policy

At Fiza Noor, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process easy for you.

1. Eligibility for Returns

• Items must be returned within 7 days of receipt.
• Products must be unused, in their original packaging, with all tags and labels attached.
• Items must be in the same condition as when you received them.

2. Non-Returnable Items

• Items on sale or clearance are not eligible for returns.
• Customized or personalized items cannot be returned.
• Gift cards are non-refundable.

3. Return Process

1. Initiate a Return: Contact our customer service team at info@fizzanoor.com with your order number and the reason for the return.
2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely and ship it to the address provided by our customer service team. Please include your order number inside the package for reference.

4. Return Shipping Costs

• The customer is responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

6. Exchanges

• If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

7. Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us immediately at support@fizzanoor.com. We will arrange for a replacement or a refund.

8. Contact Us For any questions or concerns regarding our return policy, please contact us at:

• Email: support@fizzanoor.com
• Phone: 03346229651
• Address: Factory Area, Laal Mill Chowk, Faisalabad, Pakistan, Faisalabad, Pakistan