Support Policy Page

Fiza Noor Support Policy

Customer Support Policy

At Fiza Noor, we are committed to providing exceptional customer service and support. Our team is here to assist you with any inquiries, issues, or concerns to ensure a smooth and satisfying shopping experience.

1. Customer Service Hours Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM (PKT)
• Saturday: 10:00 AM - 4:00 PM (PKT)
• Sunday: Closed

2. Contacting Customer Support You can reach our customer support team through the following methods:

• Email: support@fizzanoor.com
• Phone: 03346229651
• Contact Form: Available on our website under the 'Contact Us' section

3. Response Time We strive to respond to all customer inquiries within 24 hours during business days. Inquiries received over the weekend or during holidays will be addressed on the next business day.

4. Common Inquiries Our customer support team can assist with:

• Order status and tracking
• Product information and recommendations
• Payment and billing inquiries
• Returns and exchanges
• Shipping information
• Technical issues with our website
• General questions and feedback

5. Escalation Process If your issue requires further assistance, our customer support representatives will escalate the matter to a senior team member or manager. You will be kept informed throughout the resolution process.

6. Feedback and Improvement We value your feedback and use it to improve our products and services. If you have any suggestions or comments, please let us know. Your input helps us enhance our customer experience.

7. Privacy and Confidentiality Your personal information is treated with the utmost confidentiality. We use your data solely for customer service purposes and adhere to our privacy policy to protect your information.

8. Additional Resources For quick answers to common questions, please visit our FAQ section on our website. This resource is designed to provide you with instant solutions to many of your inquiries.

9. Satisfaction Guarantee Our goal is to ensure your complete satisfaction with every purchase. If you are not satisfied with your shopping experience or product, please contact us, and we will do our best to resolve the issue promptly.

10. Contact Information For any questions or concerns regarding our support policy, please contact us at:

• Email:  support@fizzanoor.com
• Phone: 03346229651
• Address:  Factory Area, Laal Mill Chowk, Faisalabad, Pakistan, Faisalabad, Pakistan